Lebanon’s Alfa Telecom Explains Service Disruptions, Promises Compensation
Source: Local News
Lebanese telecom provider Alfa has attributed Wednesday’s service disruptions to an issue that occurred during an upgrade of an outdated router used for data transmission.
Key Points:
The outage affected multiple services, frustrating customers across Lebanon.
Alfa is currently upgrading its network to meet increasing data consumption, which reached 164,000 terabytes in 2024.
The company apologized to customers and assured them that any future major updates will be announced in advance to prevent similar disruptions.
A compensation package will be offered to affected customers, with details to be announced soon via SMS and social media.
Why It Matters
• The rapid rise in data demand is pushing telecom operators to modernize their infrastructure.
• Transparency and proactive communication will be crucial in maintaining customer trust amid future upgrades.
• Service reliability remains a pressing issue for Lebanon’s telecom sector, which has faced frequent disruptions in recent years.
